Sustainability Report 2024 In the coverege of the future

In the coverage of the future

SUSTAINABILITY REPORT 2024

T-MOBILE POLSKA

Mission

Our mission

Creating an environment in which modern technologies serve the sustainable development of society

Andreas Maierhofer

Connectivity today is much more than just technology. It means security, presence, and the ability to act, regardless of the circumstances. In a world full of uncertainty, we want to be a partner that never fails and can be trusted.

That’s precisely why we are so committed to implementing our ESG strategy. For us, it’s not a checklist, but a consistent response to growing challenges and expectations. In 2024, we once again demonstrated that it is possible to run a business responsibly, with a long-term perspective and grounded in values. This was confirmed by numerous awards and distinctions -13 in the ESG area alone. For us, that’s a clear sign we’re on the right path.

At the same time, we maintained financial stability and proved the resilience of our organization. We closed the year with a 4.3% increase in revenue, a 4.2% improvement in EBITDA AL, and continued growth in our customer base. We responded to the dynamic market developments, including the sharp rise in data usage and the growing popularity of artificial intelligence. Yet we never lost sight of the fact that technology is just a tool—what matters most are service quality and customer experience. At T-Mobile, growth and responsibility are not at odds; on the contrary, they go hand in hand.

Andreas Maierhofer

T-Mobile Polska CEO


Year 2024 in numbers

over 5%

phones collected from the market for recycling vs. number of phones sold

3 611

people made up our team

7,3 mld zł

our revenue in 2024

49%

of the raw materials used were sourced from recycling

13

awards and recognitions for ESG initiatives

80%

of the vehicles in our fleet are hybrid and electric

1 mln pln

dotaned to support people affected by the flood

over 3 400

new base stations

Małgorzata Rybak-Dowżyk

At T-Mobile, we don’t view ESG solely through the lens of regulations and obligations. For us, it’s a real operating strategy—a way to build a resilient, modern business that creates value both for the company and its surroundings.

We believe the greatest potential for change lies at the intersection of technology, responsibility, and the courage to act. That’s why we implement concrete solutions that serve people and the planet, while also opening up new opportunities for growth.

Małgorzata Rybak-Dowżyk

Director of Corporate Communications
and ESG Department


Our objectives

Achieving full climate neutrality
by 2040.

Striving for Full Circularity
by 2030..

Best team
in the industry

Zridging the digital divide
in society

Making positive impact
on society through
educational initiatives

We manage what we measure
– continuously striving for and tracking progress toward sustainable development goals


Our efforts are being recognized

Friendly Workplace
Friendly Workplace
Diversity IN Check
Diversity IN Check
Srebrny Listek CSR POLITYKI
Srebrny Listek CSR POLITYKI
Zielony Listek CSR POLITYKI
Zielony Listek CSR POLITYKI
5 practices in  22. edycji raportu Forum Odpowiedzialnego Biznesu „Odpowiedzialny biznes w Polsce. Dobre praktyki”
5 practices in 22. edycji raportu Forum Odpowiedzialnego Biznesu „Odpowiedzialny biznes w Polsce. Dobre praktyki”
Najlepszy Pracodawca w kategorii Zarządzanie Kapitałem Ludzkim WPROST
Najlepszy Pracodawca w kategorii Zarządzanie Kapitałem Ludzkim WPROST
TOP 15 in „Rankingu ESG. Odpowiedzialne Zarządzanie”
TOP 15 in „Rankingu ESG. Odpowiedzialne Zarządzanie”
Odpowiedzialny Pracodawca – Lider HR 2024
Odpowiedzialny Pracodawca – Lider HR 2024
Gwiazda Jakości Obsługi
Gwiazda Jakości Obsługi
Superbrands Polska
Superbrands Polska
Business Superbrands Polska
Business Superbrands Polska
Innowator ESG
Innowator ESG
Prestigious Leading Leading Employer
Prestigious Leading Leading Employer
Regognition in Nagrodach Karty Różnorodności
Regognition in Nagrodach Karty Różnorodności
Certyfikat OK SENIOR®
Certyfikat OK SENIOR®

Everything we do at T-Mobile, we create for people and thanks to them

MAGENTA TEAM

Dorota Kuprianowicz-Legutko

The most important changes — the ones that are truly lasting and meaningful — begin with people. Thanks to our employees, T-Mobile is now an organization ready for the future: bold, empathetic, and responsible.

We are creating a workplace where trust, diversity, and collaboration are not just slogans, but everyday reality. These values empower us not only to respond to change, but to shape it for the benefit of all of us and the world around us.

Dorota Kuprianowicz-Legutko

Member of the Management Board, Director of HR,
Legal and Security


3 611

people made up our team in 2024

1 957

women

1 654

men

646

people joined our team

37,9%

of department heads are women

100%

of new employees undergo training in diversity, equity, and inclusion

GREEN MAGENTA

We act in care of nature. We’re connecting more and more people through our green network and making it easier for our customers to be environmentally friendly.

100%

electricity from
zero-emission sources

1 799 MWH

MWh of electricity generated from photovoltaic panels between 2018 and 2024

1 255 tons of CO2

emissions avoided thanks to this

<small>over</small> <span data-count-up data-count-up-number='80'>80</span><small>%</small>

over 80%

Hybrid and electric vehicles already account for over 80% of all company-owned cars, and by 2026 their share will reach 100%

<span data-count-up data-count-up-number='0.75' data-count-up-decimal-places='2'>0,75</span> <small>KG CO<sub>2</sub></small>

0,75 KG CO2

kg of CO₂ emitted per TB of data transmitted through the network in 2024

<span data-count-up data-count-up-number='56000'>56 000</span>

56 000

devices colleted for recycling from our environmental programs

Alexander Jenbar

The green transformation of our network is one of the most significant technological challenges we’ve set for ourselves, and we’re approaching it concretely, step by step.

Sustainable technology is now a necessity, but regardless of the scale of this change, we always prioritize network quality and the best customer experience. As we implement innovations—from infrastructure modernization and network circularity to the use of green energy, we ask not only about efficiency, but also about the value it brings to people and the planet.

Alexander Jenbar

Member of the Management Board,
Chief Technology & Innovation Officer

2040

year in which we aim to be

fully climate neutral

2021

from this year 100% used energy comes from renewable sources

2025

year in which we will be climate neutral in scope 1 & 2

2030

year in which we aim to achieve product circurality


We strive for climate neutrality #netzero2040

We strive for climate neutrality #netzero2040

We support the circular economy

We support the circular economy

We’re modernizing our vehicle fleet

We’re modernizing our vehicle fleet

More sustainable offices and stores #recycling #stopplastic

More sustainable offices and stores #recycling #stopplastic

Our technologies support endangered species

Our technologies support endangered species

Eco-friendly procurement policy

Eco-friendly procurement policy


Where do the old phones go?

GOOD MAGENTA

We know how important safe and accessible communication is-that's why we're working to democratize access to it. We believe we have a significant impact on the world around us and we don't turn a blind eye to socially important issues.

Over 1.5 million

people directly experienced the positive impact of our social initiatives

<span data-count-up data-count-up-number='1'>1</span> <small>million PLN</small>

1 million PLN

donated to support flood victims, aiding the efforts of the Polish Red Cross, Caritas Polska, and the Polish Humanitarian Action.

<span data-count-up data-count-up-number='97000' data-count-up-separator=','>97,000</span>

97,000

people benefited from our dedicated helpline for seniors

<small>over</small> <span data-count-up data-count-up-number='1'>1</span> <small>million PLN</small>

over 1 million PLN

donated to support Szlachetna Paczka


WE HELP

WE HELP

We’re present where it matters, close to people and their everyday challenges. In times of crisis, we respond immediately, providing real support to communities in need.

FULL ACCESS FOR ALL

FULL ACCESS FOR ALL

A key priority of our anti-discrimination efforts is the complete removal of barriers preventing people with disabilities from using our services.

SECURE IN THE NETWORK

SECURE IN THE NETWORK

The third edition of our cybersecurity education campaign “Confident Online,” now in a new series format: “Dad, seriously?!”

OLD PHONES WORK WONDERS

OLD PHONES WORK WONDERS

The second edition of our initiative giving unused devices a second life while supporting the Noble Gift charity.

HEJTOUTLOVEIN

HEJTOUTLOVEIN

Together with the SEXED.PL Foundation, we’re reducing online hate and serving as the technology partner for the Anti-Violence Support Line.

NETWORK OF GENERATIONS

NETWORK OF GENERATIONS

A program helping seniors explore the digital world.


GOVERNANCE

Our organizational culture is built on respect for the law, ethical conduct, and personal responsibility

100%

of newly hired employees have received training in compliance management, either in the context of business relationships or organizational operations in 2024

3 669

responses were provided via the Compliance Desk in 2024

0

corruption cases

100%

of our employees and Management Board members have completed anti-corruption training


Juraj Andras

Today, it’s impossible to run a responsible business without integrating sustainability into everyday decision-making—including financial ones.

At T-Mobile, we don’t treat ESG as a cost, but as an investment in the company’s long-term stability and resilience. I believe that only companies that can combine economic goals with care for people and the environment will be able to maintain a competitive edge in the years to come.

Juraj Andras

Member of the Management Board,
Chief Financial Officer


We encourage our partners to drive positive change

The online ESG training covers the principles outlined in the Contractor Code of Conduct.

ESG

LEARN MORE ABOUT HOW WE CARRY OUT OUR MISSION