Breaking barriers, building the future

BreakingBarriersBuilding the future

Sustainability Report

T-Mobile Polska 2025

Our Mission

Creating a space where modern technologies will serve the sustainable development of society.

Andreas Maierhofer

The development of AI, networks and digital services requires more and more computing power, infrastructure and energy.

The faster technology develops, the greater the responsibility for the way we develop and use it. At T-Mobile Polska, we believe that this is why responsibility is not an add-on to business. It is the foundation of its long-term development. This approach has been setting the direction of our activities for years and is reflected in both our business results and the way we respond to the challenges of the modern world. This is the seventh T-Mobile Polska Sustainability Report, in which we show our progress, challenges and goals for the future.

The past year was another period of stable development of our organization. We increased revenues and EBITDA AL, dynamically developed broadband services and strengthened our position in both the individual and business segments. This shows that responsible development and long-term thinking can go hand in hand with business success. Our mission remains “Connecting Your World”. In 2025, we gave it a new dimension through the “#BreakingBarriers” communication platform. It is not only a new way of communicating, but an expression of our belief that technology should first and foremost bring people together, make everyday life easier and open up new opportunities.

Andreas Maierhofer

CEO of T-Mobile Polska

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Our Goals

Environment

Actions to reduce greenhouse gas emissions

Actions towards a circular economy

Environment

Actions to reduce greenhouse gas emissions

  • Since 2021, 100% of the energy used has been covered by energy from renewable sources (with guarantees of origin)
  • Efficient use of energy – since 2022, we have reduced the intensity of energy consumption in our network by approx. 24% – from 116 kWh/TB to 88 kWh/TB of data transmitted over the network.
  • In 2025, Deutsche Telekom achieved net zero emissions in its own operations (Scope 1 and 2 emissions), reducing global emissions by more than 94% since 2017 and offsetting the remaining 6% with high-quality carbon removal projects.
  • Milestones for 2030: a commitment to reduce greenhouse gas emissions across the value chain by 55% compared to 2020 levels.
  • Net-zero emissions across the entire value chain by 2040 - this ambitious goal requires reducing absolute emissions by at least 90% and neutralising the remaining 10% through high-quality carbon removal projects.

Actions towards a circular economy

  • By 2030, achieving a collection rate of recyclable equipment equivalent to 35% of the volume of equipment placed on the market by 2030
  • 100% single-use plastic free packaging and recycled paper or certified sources from 2024
  • Zero technological waste sent to landfills from 2022
  • A target to increase the share of circular materials in network technology is currently being developed and is expected to be set in 2026.

Society

Being the best team in the industry

Shaping the digital society

Society

Being the best team in the industry

Promoting equal opportunities and inclusion in our teams and investing in the skills of the future

  • Internal goals related to equal treatment and diversity management
  • Involving employees in volunteering

Shaping the digital society

Reducing the digital divide between society, making the digital world a safe and tolerant place for all

  • Offering opportunities, increasing availability, affordable pricing
  • Making a positive impact on society through educational initiatives

GOVERNANCE

We manage what we measure – continuously striving and evaluating progress towards the Sustainable Development Goals

GOVERNANCE

We manage what we measure – continuously striving and evaluating progress towards the Sustainable Development Goals

  • Data privacy and cybersecurity
  • Regulatory Compliance and Risk Management
  • Digital Responsibility
  • Sustainable supply chain and respect for human rights
  • Sustainable financing

Podcast

“In the Climate of Magenta”

The talks about how resposibile business, new technology and social trends imact our lives, work and thinking about the future.

Environment

We strive to reduce the environmental impact of our operations, focusing on the areas that we consider to be most important from the perspective of our impact.

2025

year in which, together with Deutsche Telekom Group, we achieved

net zero emissions

in own operations (Scope 1 and Scope 2), reducing global emissions by over 94% vs. 2017 and compensating the remaining 6% with high-quality CO2 removal projects.

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2021

from this year 100% used electric energy is covered by energy from renewable sources with guarantees of origin.

2030

year in which we strive to achieve 55% value chain emission reduction target (Scope 1-3) compared to the base year 2020

2040

year in which we aim to achieve net-zero emissions across the entire value chain by reducing absolute emissions by at least 90% and offsetting the remaining 10% through high-quality carbon removal projects.

0 %

single-use plastic free packaging and recycled paper or certified sources from 2024

0 MWH

of electricity was obtained thanks to photovoltaic panels in the years 2018-2025

0 TON CO₂

were thus avoided

0 kWh / TB

energy intensity indicator in 2025

0 KG CO₂

emissions generated for each terabyte of data transmitted over the network

0

phones collected from the market for recycling as part of our initiatives

ELECTRIC ENERGY FROM RENEWABLE SOURCES

ELECTRIC ENERGY FROM RENEWABLE SOURCES

Since 2021, we have met 100% of our electricity demand with zero-emission energy sources through the purchase of Guarantees of Origin. Starting in 2023, the electricity we consume will be supplied directly by a renewable energy producer under a 15-year agreement. As part of a Virtual Power Purchase Agreement (VPPA), Greenvolt Power has built two wind farms and three photovoltaic installations that will feed renewable electricity into the grid, covering approximately 66% of our estimated annual electricity demand. Compared with purchasing electricity from conventional sources, the contracted volume of renewable energy is expected to avoid approximately 145,000 tonnes of CO₂ emissions annually.

CIRCURALITY

CIRCURALITY

Collection bins for recycling smartphones are available in all TMobile stores across Poland. In 2025, we collected 120 000 devices, which may contain approximately 700 kg of copper, 3.44 kg of silver, 1.84 kg of gold, and 0.24 kg of palladium (estimates based on data published in the Journal of Cleaner Production).

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WE MODERNIZE OUR VEHICLE FLEET

WE MODERNIZE OUR VEHICLE FLEET

By the end of 2026, the share of fully electric vehicles owned by our company will exceed 30%, and all other cars will be powered by hybrid engines. In addition, in 2025, we built and commissioned over 100 chargers for electrified cars in all Regional Offices in Poland owned by T-Mobile.

Our shops and offices

Our shops and offices

We implement energy-efficient solutions across our offices and retail stores, including measures related to lighting, heating, and powering IT equipment. We do not use plastic bags, bottles, single-use cutlery, cups, or straws. We continuously reduce the volume of printed leaflets and customer communications, and we purchase office supplies made from recycled materials. Employees have the option to purchase their phones and computers after their period of use, a program that remains highly popular, with approximately 300 devices purchased each month. Equipment that remains within the company is used until the end of its operational life (for example, as replacement or testing devices), which means that only a limited number of units are ultimately sent for recycling.

TECHNOLOGIES SUPORTING ENVIRONMENTAL MONITORING

TECHNOLOGIES SUPORTING ENVIRONMENTAL MONITORING

In selected projects, we use telecommunications solutions and the Internet of Things (IoT) to support environmental monitoring and scientific research. These include, m.in, monitoring the migration of protected species, the activities of the Internet of Things Laboratory carried out in cooperation with the Warsaw University of Life Sciences, and monitoring of water quality. In 2025, together with our partners, we launched further analytical buoys on the Vistula River, enabling ongoing observation of selected water quality parameters.

Sustainable procurement

Sustainable procurement

We include environmental protection, anti-corruption, and ethical conduct clauses in all agreements with our suppliers. A key element in shaping our relationships with business partners is our Supplier Code of Conduct, which requires all suppliers to: respect and promote internationally recognized human rights, particularly those enshrined in the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights; fully comply with all applicable labor laws, as well as standards and conventions developed by the International Labour Organization (ILO), including those related to fair remuneration, safe and healthy working conditions, freedom of association, and the right to collective bargaining. We also require our partners to minimize their environmental impact and to apply fair and responsible business practices throughout their supply chains.

Network circurality

Network circurality

Across the Group, a circular approach to telecommunications infrastructure is being implemented through the reuse of network components. Companies can resell network equipment (such as antennas) that is no longer needed following infrastructure upgrades but can still be used in other countries or by entities at different stages of network development. This approach reduces the need for new materials, extends the lifecycle of assets, and lowers the environmental impact of network investments.

Where do

old phones go?

There are special containers for smartphone recycling in every T-Mobile store. Check out what happens with donated phones next.

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Society

At the heart of our network are people. We are aware of the responsibility that comes with providing services that enable communication and the consequences of digital exclusion.

HEJTOUTLOVEIN

HEJTOUTLOVEIN

#HejtOutLoveIn is an educational campaign developed in partnership with the SEXEDPL Foundation to break the barrier of indifference towards online hate. At the heart of the campaign is the Declaration Against Hate, which helps provide real support to those affected by violence and harassment. Every signature contributes to increasing the availability of expert consultations offered through the Foundation’s Anti-Violence Helpline, a service that supports an average of 13,000 people each year.

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CONFIDENT IN THE NETWORK

CONFIDENT IN THE NETWORK

“Confident in the nertwork” is an educational campaign through which we share practical information about online threats and ways to protect against them in an accessible and easy-to-understand format. We created a dedicated website, an educational mini-series, articles, and a video course featuring cybersecurity experts to help people quickly find reliable information and feel more confident navigating the digital world.

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NETWORK OF GENERATIONS

NETWORK OF GENERATIONS

Network of generations a project designed to address the growing challenge of digital exclusion among older adults in Poland. We provide practical training on smartphone and app usage, as well as one-to-one consultations in TMobile stores, nursing homes, Universities of the Third Age, and health resorts. The initiative aims to strengthen seniors’ digital skills and reach as many older people as possible in places where support is most needed. Beyond education, we also provide access to technology. In cooperation with the Pod Dębem Foundation, we donated laptops to 30 care homes, helping residents stay connected with their families. In addition, we offer “8 for Seniors”, a dedicated helpline option within TMobile customer service tailored to the needs of older customers.

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Employee volunteering

Employee volunteering

Help and support have tremendous power – and the #MagentaTeam has a big heart and a strong willingness to make a difference. For more than a decade, we have been running our employee volunteering programme, “The Joy of Giving.” Through this initiative, our employees support local communities, people in need, and environmental causes. Once a year, every member of the #MagentaTeam who wishes to get involved can apply for a grant to fund a volunteer project benefiting their local community. This gives our employees the opportunity to turn their ideas into meaningful action and create a positive impact where it matters most.

CHILD ALERT

CHILD ALERT

T-Mobile is the first and only telecommunications operator supporting the Child Alert system, which enables the rapid dissemination of information about missing children. Customers who have given their consent receive unmodified Child Alert MMS messages directly on their mobile devices. In 2025, in cooperation with the National Police Headquarters, TMobile launched the large-scale educational and social campaign “Let’s Help Children Get Home Safely.” The initiative included a public awareness campaign, a press briefing hosted at Police Headquarters, and extensive communication through TMobile’s own channels. Its goal was to encourage more people to respond to Child Alerts and help build a nationwide network of solidarity supporting police efforts to locate missing children. Key stakeholders included the media and TMobile customers, who together contribute to a growing safety network.

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WE HELP

WE HELP

We are present where it matters most - close to people and the challenges they face every day. In times of crisis, we respond quickly, providing meaningful support to communities that need it most.

ACESSABILITY

ACESSABILITY

A priority of our anti-discrimination efforts is to eliminate barriers that may prevent people with disabilities from accessing and using our services, in line with the requirements of the European Accessibility Act.

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SMS CHARITY

SMS CHARITY

We enable our customers to support charitable organizations through SMS donations, with 100% of the proceeds going directly to the supported foundations.

GOVERNANCE

Our organizational culture is based on respect for the law, ethical conduct and personal responsibility

93%

newly recruited people have been trained in compliance management in business relationships or as part of functioning in the organization in 2025

2 561

Responses were provided via the Compliance Desk in 2025

0

corruption cases in T-Mobile Polska in 2025

100%

of our employees and members of the Management Board in 2025 have completed anti-corruption training

WE EDUCATE

OUR PARTNERS

Online ESG training, covering the principles contained in the Counterparty Code of Conduct.

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LEARN MORE ABOUT HOW WE ARE REALIZING OUR MISSION

Check out our Sustainability Report